Customers will receive a full refund with 48 hours notice of cancellation during our high traffic seasons* and/or when we specify, and we offer 24 hours notice of cancellation during the rest of the year. Large group bookings may be informed of a 72 hour cancellation policy. You must contact us by phone to cancel or inquire about rescheduling. No-shows and decreases in the number of students will be charged the full price. If the cancellation policy is 24 hours, rescheduling between 24 and 4 hours before your lesson will be subject to a rescheduling fee (must call by 6 pm the night before for any next day 9 am lesson times) or if the cancellation policy is 48 hours, rescheduling between 48 and 4 hours before your lesson will be subject to a rescheduling fee. Rescheduled lessons are no longer eligible for refunds once rescheduled. Lessons may only be rescheduled once.
*High traffic season dates = June 1st to August 31st / Thanksgiving week / December 15th to January 5th / Spring Break weeks between middle of March to end of April.
