We pick up from 4 locations within Waikiki to minimize the amount of delays & to keep our shuttle running smoothly and on time. If there is a special need and a request is made to be picked up directly from your hotel or another location within Waikiki, it may be possible to do so with at least 24 hours advance notice (for example someone in the party struggles to walk). If your request is within 24 hours please call and we will see if our schedule will allow for it.